Problems When You Log Out Of An Account

Overview

If you experience difficulty when you attempt to switch between cPanel accounts, or when you log in to and out of your webmail account, your server may use HTTP basic authentication. If a server uses HTTP basic authentication, most browsers will not log out of a session until the user closes their browser, regardless of whether they click Log Out. This can make it difficult to switch between webmail and cPanel accounts.

Note:

 This is a fundamental HTTP basic authentication issue. It is not unique to cPanel. For additional information, read Wikipedia's Basic Access Authentication article.

How to enable HTTP basic authentication

Warning

We strongly recommend that you do not enable this setting.

HTTP basic authentication is set to Off by default.  You cannot enable HTTP basic authentication through the WHM interface.

To change your server's HTTP basic authentication setting manually in the cpanel.config file, perform the following steps:

  1. With your preferred text editor, open the /var/cpanel/cpanel.config file via an SSH session as the root user.
  2. Change the skiphttpauth=1 setting to skiphttpauth=0
  3. Save the file, and restart cPanel.

If you own a website on a cPanel server and do not have access to WHM, submit a request to us.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How to Access cPanel & WHM Services

How to access cPanel   Note: Your domain's DNS information must propagate before...

How to Create a Demo cPanel Account

Overview This document explains how to create and delete a demo account. These accounts allow...

How to Create a WHM Reseller Without An Associated Domain

Overview You can create additional administrative user accounts in WHM that do not correspond to...

How to Rebuild userdata Files

Overview Warning: Do not perform the steps in this document unless you are certain that...

What Happens When You Suspend an Account

Overview This document describes the actions that the system performs when you suspend an...